POLÍTICA DE CANCELACIÓN


TERMS AND CONDITIONS

Licensed Guides: Being a Licensed guide in france is 3 to 5 years university background so these guides are very knowledgeable. We have guides that speak English, Spanish, Russian, Portuguese and Japanese.

Licensed Guide Drivers are qualified to chauffeur your clients and are also licensed to guide and accompagny them into museums and monuments. Being a Licensed guide in france is 3 to 5 years university background so these guides are very knowledgeable.

Walking Guides  are qualified and licensed to enter and guide your clients into museums, as well as around historical monuments and sights.

Driver only are NOT qualified to enter and guide your clients into museums, as well as around historical monuments and sights, for this purpose we recommend your clients have either a Driver AND a Licensed Guide or a Licensed Guide Driver who is licensed and insured to drive. Our Drivers all speak very good English and will chauffeur your clients on sightseeing tours, their knowledge of the historical aspects of the territory can NOT be incompared to that of a licensed guide.

 

RESERVATIONS

Full payment is requested at the time of booking, unless otherwise advised. Payment is made in Euros and can be made by credit card.
Driver-guide accepts the following credit cards: American Express, Visa and Mastercard. Please note that Driver-guidedoes not charge any supplement for credit card payments.

You will receive, via email,  the following documentation: General Prepaid Voucher and special services where required.

 

CANCELLATION POLICY

Driver-guidestrongly recommends that travellers purchase trip cancellation/interruption insurance. The following cancellation penalties apply for non group bookings:-
In case of cancellation up to 30 days of individual services (up to 7 services) – a penalty of Euro 35,00 per service will be charged.
In case of cancellation up to 30 days before arrival of more than 7 services - an administration fee of 250 Euros per person will be charged;
In case of cancellation up to 30 - 15 days prior to arrival date 25% of the full cost of your holiday will be charged.
In case of cancellation 14 - 7 days before - 50% of the full cost of your holiday will be charged.
In case of cancellation less than 7 days prior to arrival date - 100% of the full cost of your holiday will be charged.

 

REFUNDS

Within 30 days of receiving written notification of the cancellation the refund will be processed. The refund will be made in Euro or US Dollars and sent to the traveller, via the travel consultant by Check.

 

UNFORESEEN CIRCUMSTANCES

Trip costs do not include items not specified in the itinerary. Although Driver-guide will make every effort to adhere to this itinerary, on rare occasions it may be necessary to make an adjustment to these arrangements. Should such adjustment be necessary, a substitute will be offered when and where possible. If war or terrorist activities threatened or actual, civil unrest, closures of airports or seaports, industrial action threatened or any other event outside the control of Driver-guide which causes either delays or extends the holiday or compels a change in the holiday arrangements.

Driver-guide cannot accept liability for any resulting loss, damage or expense and any refund will be subject to deduction of reasonable expenses. These conditions are governed by French law and both parties shall submit to the jurisdiction of French Courts at all times.

 

SUPPORT

24/7 assistance : 00 33(0)6 1406 1967